What personal data do we collect? Personal data, or personal information, means any information about you which could be used to identify you. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier and gender;
Contact Data includes billing address, delivery address, email address and telephone numbers;
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
Profile Data includes your username and password, your interests, preferences, feedback and survey responses;
Usage Data includes information about how you use our website;
Marketing and Communications Data includes your preferences in receiving information and marketing from us and our third parties and your communication preferences.
How is your personal data collected? We use different methods to collect data from and about you, including through:
Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone or email. This includes personal data you provide when you
apply for our products or services;
correspondence with The Book Club Mentoring Association and its Chapters;
create an account on our website;
subscribe for membership;
subscribe to our service or publications;
register for an event;
request marketing to be sent to you;
participate in surveys; or
give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns including the IP address used; login information; browser type and version, operating systems and platforms. We may also collect information about your visit including the pages you visited; what you searched for; length of visits and methods used to browse away from the page. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see below under Cookies for further details.
How do we use your personal data? When we ask you to supply us with personal data we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional. We may use your personal data to fulfil a contract or take steps linked to a contract:
to provide the services to you;
to communicate with you in relation to the provision of the services;
to provide you with administrative support such as account creation, security and responding to issues and;
to provide you with surveys, information about our awards and events, offers and promotions, related to the services.
Legitimate Interests Where the collection of data is necessary for purposes which are in our, or third party’s legitimate interests. These interests are:
communicating with you in relations to any queries, issues, complaints, membership;
improving the quality of experience when you interact with our products or services including testing the performance and customer experience of our website;
performing analytics on sales or marketing data, determining the effectiveness of promotional campaigns.
Consent Where you have given your express permission to receive marketing communications, we may use your personal data to send you newsletters, surveys, events, products and services which may be of interest to you.
Where required by law We may also process your personal data if required by law, including responding to requests by government or law enforcement agencies or for the prevention or crime or fraud.
Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Your rights Under the Data Protection Act 2018 and GDPR regulations you have various rights with respect to our use of your personal data:
Right of Access You have the right to request a copy of the personal data we hold about you by contacting us at firstname.lastname@example.org.
Right to Rectification We aim to keep your personal data up to date, accurate and complete and we encourage you to contact us if your personal data changes or you are aware that it is not accurate.
Right to Erasure / Right to be Forgotten You have the right to request the deletion of your personal data where, for example, the personal data is no longer necessary for the purpose for which they were collected, where you withdrew your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data or your data has been unlawfully processed. Please note that candidates’ examination results must be kept as we report on this to various Regulators such as the DfE, and in these circumstances your request will be refused. Where you have consented to marketing communications, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.
Right to Object You have the right to object to the processing of your personal data in certain circumstances, for example, where your data has been processed based on legitimate interests but there is not overriding legitimate interest for us to continue to process your data, or if your data is being processed for direct marketing purposes. If you would like to submit an objection to the processing of your data, please contact us by sending an email to info@thebookclubmentoringassociation.
Right to restrict processing You have the right to request that we restrict the further processing of your personal data in certain circumstances. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests or the processing is unlawful and you elect that processing is restricted rather than deleted. If you would like to submit a request to restrict the processing of your data, please contact us by using the contact details provided below.
Right to Data Portability You have the right to request that some of your personal data is provided to us, or to another data controller in commonly used machine-readable format in certain circumstances. This right arises where you have provided your personal data to us, the processing is based on consent of the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us by email. Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception, we will explain this to you in our response. If you provide information to us about any person other than yourself, such as your relatives, next of kin, your suppliers or advisors, you must ensure that they understand how their information will be used, and that you have sought their permission for you to disclose it to us and for you to allow us and our third party suppliers to use it.
Complaints If you believe that your data protection rights have been breached and we have been unable to resolve your concern, you have the right to report your concern to the Information Commissioner’s Office at https://ico.org.uk/concerns